R+L Global Logistics
  • - Sales
  • Ocala, FL, USA
  • Hourly
  • Full Time
  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

AFC International, LLC is seeking an Inside Sales Admin to join our Customs Brokerage team.

Inside Sales Admin Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

  • Respond to leads obtained through our website chat function promptly and with the highest level of customer service
  • Provide information and answer customer questions via web chat
  • Recognize keywords to determine what department leads should be directed
  • Communicate with internal business partners to ensure a smooth web chat transfer and potential onboarding of the customer
  • Works closely with other departments including sales to pursue new sales leads. Discusses and sells our various services to current clients.
  • Stays up-to-date on customs and other government agency changes
  • Performs additional duties as assigned

Inside Sales Admin Knowledge, Skills, and Abilities

  • Strong written and verbal communication skills
  • Strong organizational skills with ability to manage deadlines and prioritize workload, and make adjustments to meet business needs
  • Ability to process complex details and meet time constraints
  • Manages complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance
  • Ability to communicate complex concepts in easy-to-understand terminology
  • Have a keen eye and display excellent attention to detail
  • Ability to read, write, and speak English fluently

Inside Sales Admin Qualifications

Summary of Experience and Education 

  • Associates degree or higher with one to three years of relevant import/export experience or an equivalent combination of education and experience preferred
  • Proficient in Cargowise Software System a plus
  • Proficient in Microsoft Office Suite

 Company Benefits

  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

AFC International is a full service U.S. Customs Broker with over 25 years' experience assisting our customers import their goods from worldwide markets. We track and coordinate all aspects of customs clearance and have all the documents and information you need to make the process fast and easy. We are import experts with the experience you need for importing your goods into the US.

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