R+L Global Logistics
  • - Administration
  • Ocala, FL, USA
  • Hourly
  • Full Time
  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

R+L Global Logistics is seeking a Carrier Relations Coordinator to join our growing transportation and logistics team. 

Carrier Relations Coordinator Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

  • Coordinates schedules and backup coverage for the Carrier Relations Department
  • Act as the liaison for new partner carriers regarding qualification status
  • Set up new carriers and other partner providers in our transportation software while ensuring all qualifications are met
  • Reactive or shutdown carriers as needed based on qualification status
  • Verify, scan, image, and follow-up of documentation regarding carrier compliance
  • Update carriers approaching 30 day probationary periods
  • Produce and distribute reports, including metrics reporting
  • Resolve and respond to emails timely that are received in various group email boxes
  • Develop and maintain strong customer relationships with our partner carriers
  • Foster strong and positive communication between external and internal customers
  • Answer multi-line phone system and route calls correctly, taking messages when necessary and promptly delivering to recipient
  • Delegate backup support or act as backup support as necessary for Carrier Relations Clerk, Administrative Relations Clerk and Receptionist
  • Write and/or recommend updates and enhancements to Standard Operating Procedures
  • Other projects and duties as assigned
  • Prioritizes, plans, and organizes tasks and work responsibilities to achieve objectives and departmental goals through utilization of allocated team members
  • Maintains levels of productivity for self and team through self-direction, goal setting, feedback and accountability.
  • Analyzes and evaluates issues to identify root cause with emphasis placed on streamlining and automation.
  • Perform a review of specific carrier's safety history and compliance with local, state, and federal rules and regulations as needed including research on the SAFER website that reflects content of the FMCSA management information systems.

Carrier Relations Coordinator Knowledge, Skills, and Abilities:

  • Must be extremely organized with a keen ability to prioritize and coordinate department tasks
  • Must be able to inspire team members with leadership qualities such as integrity, dedication, excellent communication, sound decision making, confidence and ability to delegate and empower others 
  • Ability to demonstrate exceptional verbal and written communication skills
  • Ability to answer and route multiple calls efficiently while maintaining top notch customer service
  • Ability to investigate customer concerns and solve them in a timely manner
  • Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
  • Must be able to handle multiple tasks within specified timeframes

Carrier Relations Coordinator Qualifications

Summary of Carrier Relations Coordinator Experience and Education: 

  • High school Diploma or GED required
  • Proficient in Microsoft Office Outlook, Excel and Word, as well as internet applications
  • Two years previous customer service or administrative experience
  • Previous logistics, transportation, domestic or international experience a plus
  • Previous freight management software experience a plus

Company Benefits

  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

R+L Global Logistics provides both domestic and international shipping solutions. We offer a complete range of efficient transportation, logistics, and supply chain management services to meet the changing demands of businesses both internationally and domestically.  With 14 offices across the country, we have locations in: Atlanta, Chicago, Cincinnati, Denver, Fort Myers, Indianapolis, Kansas City, Laredo, Los Angeles, Nashville, Ocala, Orlando, Phoenix and San Antonio allowing our transportation specialists to optimize the supply chain process for our customers.

To learn more, please apply online today at www.rlglobal.com

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