R+L Global Logistics
  • - Logistics
  • Atlanta, GA, USA
  • Base + Bonus Opportunity
  • Salary
  • Full Time
  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

R+L Global Logistics is seeking an International Logistics Operations Manager (International Logistics Manager) for our International Services Team that is an expert in the Air/Ocean and Import/Export freight forwarding.

Logistics Operations Manager Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

  • Ensure the department is preparing and issuing rates timely for customers and overseas agents  
  • Advise on the routing for import/export bookings with airline and ocean carriers
  • Oversee the execution of operational excellence of our Air/Ocean and Import/Export services for all customers adhering to international and regulatory compliance
  • Responsible for ensuring SOP's are being followed for all international shipments, rates, import/export documentation, customer service, and sales support initiatives
  • Assists in interviewing, hiring, and on-boarding of new team members
  • Provides supervision, guidance, and support to all team members regarding operations, standardized procedures, and systems applications that fosters an environment for learning
  • Responsible for the international freight forwarding team's overall customer satisfaction rating
  • Continue to strengthen relationships with existing customers to expand business opportunities
  • Encourage employees to partner with internal business units such as Domestic, Supply Chain and Customs Brokerage to offered a full range of services based on customer needs
  • Promote, monitor and engage employees to exceed metrics and organizational goals for the international business offerings
  • Support business development initiatives to generate opportunities with new customers
  • Develop and build relationships with international transportation carriers and agent networks regarding air, ocean, import, and export products
  • Onboard new customers and guarantee that they have a positive experience

Logistics Operations Manager Knowledge, Skills, and Abilities:

  • Possess extensive industry experience of all international modes of transportation, including air and ocean, for both import and export activities
  • Extensive knowledge of domestic and international regulations, policies, and procedures
  • Strong organizational skills, ability to prioritize and effectively manage multiple tasks/projects
  • Ability to collaborate with business partners on organizational initiatives
  • Results oriented with the drive to want to grow the International Freight Forwarding service offering
  • Ability to read, write, and speak English fluently

Logistics Operations Manager Qualifications

Summary of Experience and Education 

  • Bachelor's Degree in related field a plus, High School Diploma or GED equivalent required
  • Minimum of 5-7 years experience in international freight forwarding operations including both import/export, air/ocean
  • Minimum of 5 years supervising and leading a team
  • Experience with CargoWise, CargoSphere, 7L Freight preferred
  • Must be proficient in Microsoft Office

Company Benefits 

  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

R+L Global Logistics provides both domestic and international shipping solutions. We offer a complete range of efficient transportation, logistics, and supply chain management services to meet the changing demands of businesses both internationally and domestically.  With 14 offices across the country, we have locations in: Atlanta, Chicago, Cincinnati, Denver, Fort Myers, Indianapolis, Kansas City, Laredo, Los Angeles, Nashville, Ocala, Orlando, Phoenix, San Antonio allowing our transportation specialists to optimize the supply chain process for our customers.

 To learn more, please apply online today at www.rlglobal.com

R+L Global Logistics
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