R+L Global Logistics
  • - Sales
  • Ocala, FL, USA
  • Base + Bonus Opportunity
  • Hourly
  • Full Time
  • Medical, Dental, Vision, STD, LTD, Paid Time Off, Holiday Pay, 401k and Company Resorts

ABCO Transportation, a National Refrigerated Trucking Company is seeking an experienced Inside Sales Rep.  The Inside Sales Representative is responsible for all aspects of customer relations including freight solicitation, rate negotiations, commitment management, freight delivery scheduling, account development, and customer service with customers and business partners.

Inside Sales Rep Summary of Key Responsibilities

Responsibilities and essential job functions include, but are not limited to the following:

  • Solicit freight for year-round truckload and ad hoc available capacity.
  • Serve as the first line of communication for customers, managing customer needs including resolving service issues or referring customers to the proper departments as necessary to ensure their issues are resolved
  • Communicate and receive detailed customer load information by telephone, fax, customer websites, or electronic tendering
  • Accurately and timely input all load information into the operating system
  • Monitor and trace loads so that follow up can be made to the customer regarding issues that could affect on-time pick up or delivery
  • Precisely update customer websites with the necessary information to exceed customer expectations
  • Effectively maintain, build and grow relationships with existing and/or new customers
  • Manage service issues by researching and coding all applicable service failures in the system
  • Negotiate and prepare rates to potential business partners and customers
  • Anticipate and facilitate problem resolution on all load issues to meet or exceed commitments and total customer expectation
  • Assist in collecting and maintaining current customer information in the operating system
  • Communicate effectively and professionally with customer, operations personnel and executive management
  • Perform any other reasonable related job duties or tasks as required or assigned by management

  Knowledge, Skills, and Abilities:

  • Ability to multi-task in a fast-paced environment; attention to detail critical
  • Ability to communicate effectively both in person and on the phone with customers, internal and external business partners and drivers providing concise instruction or information
  • Ability to develop relations with internal and external customers and drivers
  • Ability to read, write and speak English fluently; bi-lingual Spanish a plus
  • Ability to manage complex transactional or emotional customer situations promptly and professionally meeting commitments for service and assistance
  • Ability to adhere to all company, state and federal regulations, policies and procedures

 Inside Sales Rep Qualifications

Summary of Inside Sales Rep Experience and Education 

  • High School Diploma or GED preferred
  • Strong computer skills including Microsoft Office Suite, Internet and web based applications
  • 2+ years previous sales, customer service in a trucking/transportation environment preferred
  • Previous experience in booking truckload freight preferred.
  • Previous experience in negotiating truckload rates and booking freight preferred
  • General knowledge of refrigerated freight is preferred
  • General knowledge of DOT rules and regulations preferred
  • Prior McLeod Transportation Software knowledge preferred but not required
  • Prior experience utilizing DAT360, Internet Truckstop and/or other freight based websites preferred but not required 

ABCO Transportation is a freight shipping company based in Florida that specializes in nationwide truckload and refrigerated shipping. ABCO has become a leader in the transportation industry by offering our customers the latest in technology while staying ahead of the constantly changing demands of the marketplace. With our responsible team of caring professionals, GPS mobile communication, cutting edge technology to state of the art equipment we are always ready to meet the ever changing needs of our customers.

We offer a competitive wage with benefits, apply today via www.driveabco.com

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